Returns and Exchanges

Posted by Perfect Gems on Jun 2nd 2017

If for any reason you are not 100% satisfied with your order, you may exchange or return most items for a full refund of the original price paid, less shipping, within 60 days. We will gladly accept exchanges and returns for store credit anytime after 60 days. Items returned to us MUST be in their original condition and packaging.

Please note that we DO NOT accept returns on the following items:

  • Special orders
  • Products that were originally purchased on clearance
  • Strands or pre-packed items that have been broken up, unsealed or otherwise altered, including wire and stringing materials that have been unspooled
  • Sold by the foot items in lengths less than three feet
  • Sold by the inch items in lengths less than six inches

To quickly and accurately process your refund or exchange please follow these simple steps:

  1. Return the items in a plain box or padded envelope with a copy of the original invoice.
  2. If exchanging items, please note the item codes and payment information if applicable with your return.
  3. For your protection, please send your return items in a rigid cardboard box or bubble-padded envelope.
  4. We recommend, but do not require that you insure your package as we are not responsible for product returns that arrive to us damaged, and will not credit you for these items. Items returned to us in a standard unpadded envelope are almost certain to be damaged by the postal service.
  5. Please send your returns to:

Perfect Gems

PO Box 1076

Chino Hills, CA 91709